Delete your FeePay account
Delete in the app
- Open FeePay and log in with your mobile number.
- Go to Account settings → Business profile.
- Scroll to Delete account and tap Request account deletion.
- If you own a business, type its name to confirm. Then tap Request deletion.
You are signed out on every device straight away and cannot log in again. The FeePay team completes the deletion within 30 days and confirms on your mobile number. To cancel before then, email hello@getfeepay.com.
Delete without the app
Email hello@getfeepay.com from any address with the subject Delete my FeePay account. Include the mobile number you log in with and, if you own a business, its name. We confirm by contacting that number and complete the deletion within 30 days. You do not need to install the app.
What is deleted
- Your name, email address and mobile number on your FeePay login
- Your sessions and push notification registrations
- Your access to every business you work for
If you own a business
When the owner's deletion is completed, the business closes: no new bills, reminders or online payments, payment links stop working, and staff lose access. Until then the business keeps running, so payments and payouts can finish. If FeePay still holds money for the business, it is paid to the business's verified bank account before the deletion is completed.
What we keep, and for how long
Bills, payment records, payout records and business KYC (PAN, bank verification) are kept after deletion because tax, accounting and payment regulations require it, then deleted or anonymised when the retention period ends. See section 10 of our Privacy Policy.
Parents and students are records a centre keeps in FeePay; they do not have FeePay accounts. To have that data removed, contact the centre, or write to hello@getfeepay.com.