Privacy Policy
1. Introduction
FeePay / GetFeePay (“we”, “us”, or “our”) is committed to protecting the privacy and personal data of users who interact with the FeePay service. FeePay and GetFeePay are the product / brand names used for this service. This Privacy Policy explains how we collect, use, share, and protect personal information when you use the FeePay mobile application, website (getfeepay.com), or related services.
By using FeePay, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our services.
2. Applicability
This Privacy Policy applies to personal data processed through the FeePay platform, including its web and mobile interfaces. FeePay helps Customers (such as coaching centres, academies, tuition classes, and similar education businesses) streamline recurring fee collection, tracking, and financial automation, and communicate with parents or students about fees.
Depending on how FeePay is used, we may process personal data:
- As part of Customer account creation and login (for example, mobile OTP)
- As part of services provided to Customers using FeePay for fee collection and reminders
- As technical data needed to operate, secure, and improve the platform
Where a Customer (centre / academy) uploads student, parent, or member information, that Customer typically acts as the data controller for those records. FeePay processes that data to provide the service on the Customer’s instructions. We implement appropriate organisational and technical measures to protect collected data.
3. Information we collect
The personal information we collect depends on your interaction with FeePay.
Account & Customer data
- Full name / owner name
- Mobile number
- Email address (if provided)
- Organisation / centre name, address, and related profile details
- Login and session tokens
Data entered by Customers for fee management
- Student or member name
- Parent / guardian / contact name
- Contact mobile number (and email, if provided)
- Batch / group, fee plans, amounts, due dates, and payment status
- Payment records (amount, date, mode such as cash, UPI, bank transfer, or online gateway when enabled)
Payments setup (required for online collection)
Before a Customer can collect money online from students (payment links / WhatsApp reminders), we collect settlement and compliance details:
- Bank account holder name
- Bank account number and IFSC
- PAN (Permanent Account Number)
- GSTIN (optional, if the Customer is registered for GST)
Offline recording of cash or direct UPI payments may still be available before these details are submitted. Additional KYC / KYB documents may be requested later by us or our payment partners when settlement or gateway onboarding requires them.
Technical data
- IP address, device / browser type, and approximate location derived from IP (where available)
- App or website usage logs, timestamps, and diagnostic / error information
- Cookies or similar technologies on the website (see Cookies below)
4. How we use personal information
We use personal data only for legitimate business purposes, including:
- Creating and securing Customer accounts (including OTP-based login)
- Providing fee tracking, reminders, receipts, and related centre workflows
- Sending WhatsApp / SMS messages instructed by the Customer (fee reminders, receipts, payment links)
- Configuring and supporting online payments through licensed payment partners (when enabled)
- Responding to support requests and service inquiries
- Improving platform security, reliability, and performance
- Complying with applicable legal and regulatory obligations
- Analytics to understand product usage (in aggregate or de-identified form where practical)
We do not sell personal data. We do not use personal data for third-party advertising. We do not send marketing messages unrelated to the service without appropriate consent.
5. WhatsApp communications
With a Customer’s instruction, FeePay may send WhatsApp messages to contact mobile numbers for:
- Fee due reminders and payment links
- Payment receipts and confirmations
- Other service-related notices about fees
Messages are delivered through WhatsApp Business providers under Meta’s WhatsApp Business Platform policies. Customers should only message contacts who have provided their number and consented to receive communication about fees. Recipients can ask the Customer (or us) to stop WhatsApp messages; we honour opt-out requests that we can action on the platform.
6. SMS and OTP
We may send one-time passwords (OTP) and, where needed, fallback SMS via providers such as MSG91 for login and account security.
7. Payments
Online payments (when enabled) are processed by licensed payment partners. Card and UPI credentials are handled by the payment partner — FeePay does not store full card numbers on its servers.
8. Information sharing
We do not sell your personal information. We may share personal data only as needed to provide the service and as permitted by applicable law:
Service providers
We may share data with third-party providers who support our operations (for example cloud hosting such as AWS, SMS / OTP providers, WhatsApp Business providers, and payment gateways), on a need-to-know basis and subject to appropriate confidentiality and data-protection obligations.
Customer / business entity
Where your use of FeePay is managed by a Customer (such as a coaching centre or academy), personal data related to that Customer’s account and the students / parents / members they manage may be accessible to that Customer and its authorised staff, in line with their use of FeePay.
Legal compliance
We may disclose personal data where required to comply with applicable laws, regulations, court orders, or governmental / regulatory requests, or where disclosure is necessary to enforce our rights, investigate or prevent fraud or security issues, or protect the rights, property, or safety of FeePay, our users, or others.
9. Data security
We implement industry-standard technical and organisational measures appropriate to our stage and risk, including:
- Encryption of data in transit (HTTPS / TLS)
- Authenticated APIs and access controls for Customer accounts
- Secure cloud hosting practices and least-privilege access for operators
- Monitoring, logging, and incident response processes as we scale
No method of transmission or storage is 100% secure. Please use strong account hygiene and protect devices used to access FeePay.
10. Data retention
We retain personal information only as long as necessary:
- For the purposes for which it was collected
- To provide the service to Customers
- To comply with legal, regulatory, accounting, or contractual obligations
- For dispute resolution and enforcement of legal rights
When retention is no longer required, personal data is deleted or anonymised in a manner consistent with our operational and legal constraints. Customers may request account deletion; some records may need to be retained where the law requires.
11. Your rights
Depending on applicable laws (including India’s Digital Personal Data Protection Act, where applicable), you may have rights such as:
- Access — obtain confirmation and a copy of your personal data
- Correction — correct inaccurate or incomplete data
- Erasure — request deletion, subject to legal retention requirements
- Withdraw consent — where processing is based on consent (for example certain communications)
- Grievance redressal — raise a privacy-related complaint with us
To exercise these rights, contact us at hello@getfeepay.com. If your data was submitted to FeePay by a Customer (centre / academy), please also contact that organisation directly — they typically control those records.
12. Cookies and tracking technologies
The FeePay website and app may use cookies or similar tools to:
- Keep you signed in or remember session preferences
- Understand usage trends to improve the product
- Support security and fraud prevention
We do not use cookies for third-party advertising. You can control cookie preferences through your browser or device settings; some features may not work if cookies are disabled.
13. Children’s privacy
FeePay is designed for use by centres and adult account holders, not for children to create accounts themselves. Centres may store student information (including minors) for fee management. We process that data only as instructed by the Customer for fee-related purposes. We do not knowingly market directly to children.
If you believe a child’s personal data has been provided inappropriately, contact the Customer who submitted the data and/or email us at hello@getfeepay.com so we can help review and, where appropriate, delete the data subject to legal retention requirements.
14. International data transfers
FeePay is primarily operated for customers in India. We may use cloud or service providers that process data in India or other countries. Where personal data is transferred across borders, we take reasonable steps and contractual measures appropriate to the transfer and applicable law.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or business operations. Updates will be posted on this page with a revised “Last updated” date and become effective upon publication, unless otherwise required by law. Continued use of FeePay after updates constitutes acceptance of the revised Privacy Policy.
16. Contact us
For questions, concerns, or privacy-related requests:
FeePay / GetFeePay
Email: hello@getfeepay.com
Website: https://getfeepay.com
If you wish to report a data breach concern or exercise your data protection rights, please contact us using the same email address.